How to Restore Documents?
Documents on your device are automatically saved by default. If you change or reset your device, or accidentally delete a file, there are several ways to restore your documents—some of which are available even without a subscription, depending on your situation.
🔸Restore from the Trashcan
Best for recently deleted documents or folders (within 7 days by default).
Go to Settings > Trashcan.
- Select the document(s) or folder(s) to restore.
Tap "Restore" at the bottom right.
📝 Restore behavior:
- Documents only → Choose a folder to restore into.
Folders only → Restored to the main screen.
Trash Retention Settings
Deleted items are kept for 7 days by default.
To change the retention period, go to Trashcan > Settings and choose from:
- Immediate, 1 day, 7 days (default) – available to all users
- 14 days, 30 days, 60 days, or Never – available with a Bronze / Silver / Gold upgrade
🔸Restore with an iCloud Backup
Best for restoring your entire device and DocScan data in one go.
Back up your old iPhone and restore it on the new device.
Restore from an iCloud or iTunes backup.
During setup, make sure to select “Restore from iCloud Backup”.
⚠️ Do not select “Set up as a New iPhone”. See step 5 of the tutorial
Important Notes:
- iOS restoration has two phases:
- System restore + app re-download
- App data restore from iCloud/iTunes
- Large amounts of scan data may take longer. You may see the app before all data is restored — avoid opening it too soon to prevent missing files.
🔸Restore from Cloud Backup
Requires a Silver or above subscription and previously created backups.
Tap "Backup" on the bottom left of the main screen.
Tap "Restore Documents", or go to Settings > Restore from Cloud Backup.
Select a backup version.
Choose whether to restore specific files or all files.
A progress icon will show the restore status.
It may take several minutes for large scan volumes.
