How to Restore Documents?

Documents on your device are automatically saved by default. If you change or reset your device, or accidentally delete a file, there are several ways to restore your documents—some of which are available even without a subscription, depending on your situation.

🔸Restore from the Trashcan

Best for recently deleted documents or folders (within 7 days by default).

1. Go to Settings > Trashcan.

   

2. Select the document(s) or folder(s) to restore.

3. Tap "Restore" at the bottom right.

   

   
   

📝 Restore behavior:

• Documents only → Choose a folder to restore into.

• Folders only → Restored to the main screen.

  
  

Trash Retention Settings

Deleted items are kept for 7 days by default.

To change the retention period, go to Trashcan > Settings and choose from:

• Immediate, 1 day, 7 days (default) – available to all users
• 14 days, 30 days, 60 days, or Never – available with a Bronze / Silver / Gold upgrade

🔸Restore with an iCloud Backup

Best for restoring your entire device and DocScan data in one go.

1. Back up your old iPhone and restore it on the new device.

   👉 How to Back Up Your iPhone

2. Restore from an iCloud or iTunes backup.

   👉 How to Restore Your iPhone

3. During setup, make sure to select “Restore from iCloud Backup”.

   ⚠️ Do not select “Set up as a New iPhone”. See step 5 of the tutorial

Important Notes:

• iOS restoration has two phases:
  1. System restore + app re-download
  2. App data restore from iCloud/iTunes
• Large amounts of scan data may take longer. You may see the app before all data is restored — avoid opening it too soon to prevent missing files.

🔸Restore from Cloud Backup

Requires a Silver or above subscription and previously created backups.

1. Tap "Backup" on the bottom left of the main screen.

   

2. Tap "Restore Documents", or go to Settings > Restore from Cloud Backup.

   

3. Select a backup version.

   

   
   

4. Choose whether to restore specific files or all files.

   

5. A progress icon will show the restore status.

   It may take several minutes for large scan volumes.